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- I just wanted to take a moment to compliment you on your customer service operation. I live in Africa and handle quite a few of my personal affairs over the internet. Woe to anyone who has to try to run their life this way. Imagine what a pleasant surprise it was to send an inquiry to your general e-mail and receive a prompt, friendly response from a human being. I dealt with one of your employees over the period of a week or so and, though it's hard to put a personality to an e-mail, I can say she was one of the friendliest people I've dealt with in a long time, let alone over the internet. What's more, she actually took ownership of the process and the customer, did not fob me off to other departments, and made sure everything went smoothly. Thanks to her, you already have one referral from a new (and satisfied) customer. I hope I can find others to send.
-Africa
- "Thank you for your happy and bright demeanor on the phone. I've never been comfortable dealing with health insurance, but IMG makes a tough thing tolerable. Thank you for your hard work for us!"
- "Is IMG really the surprisingly wonderful company that it seems to be? I have worked with IMG for several years now and I think very highly of you. Your reply to my most recent question was so prompt and kind. It was wonderful! Speaking as a person, that is how you make friends. Speaking as a businessman, that is how you develop loyal customers. You are doing a great job!"
-West Africa
- "I really appreciate your gracious help! It is so nice to know that we can count on IMG. Again, many thanks."
- "I am writing to thank the IMG team for the excellent job all of you did in responding to my recent medical situation. One never wishes to need to call upon insurance, because it usually means something bad has happened, however, when it's necessary, it's terrific to know that the system is there to take care of me."
-Ecuador
- "Just wanted to drop you a note to say thank you, thank you, thank you for your help and support during our time of need. We're so happy to be able to rely on IMG."
- "Working with IMG has renewed my faith in the insurance business. We are very grateful to you and appreciate your service very much."
-India
- "Thank you for all of your help with the insurance needs of our employees. It truly is a joy and a great privilege to work with IMG."
- "Thank you very much for your kind e-mail. I am very impressed that your company would value customer support this highly, and will happily recommend IMG to my friends who travel. Again, please accept my gratitude for your excellent efforts on my behalf."
- "I am writing this e-mail to praise and compliment your employees. I am extremely satisfied with the prompt follow-up and the professionalism that I receive from IMG. It is rare to find someone who gives you such attention. I am looking forward to working with IMG in a long and prosperous future."
-Haiti
- "Thank you again for your kind assistance and professional service. In our past experiences with the representatives of various departments of the IMG organization we have found everyone to be helpful, courteous and professional."
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